{"id":63655,"date":"2021-03-03T08:34:00","date_gmt":"2021-03-03T08:34:00","guid":{"rendered":"https:\/\/tari-astucci.com\/shipping-and-returns\/"},"modified":"2026-04-21T13:32:57","modified_gmt":"2026-04-21T13:32:57","slug":"spedizione-e-reso","status":"publish","type":"page","link":"https:\/\/tari-astucci.com\/en\/spedizione-e-reso\/","title":{"rendered":"Shipment and withdrawal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"63655\" class=\"elementor elementor-63655 elementor-37308\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-036de91 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"036de91\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28a6a38\" data-id=\"28a6a38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a859450 elementor-widget elementor-widget-heading\" data-id=\"a859450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Information for the consumer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f86255 elementor-widget elementor-widget-spacer\" data-id=\"9f86255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b2c581 elementor-widget elementor-widget-spacer\" data-id=\"8b2c581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a575810 elementor-widget elementor-widget-text-editor\" data-id=\"a575810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In accordance with Legislative Decree of 22 May 1999, n. 185 (in Official Journal, 21 June, n. 143). &#8211; Implementation of directive 9l\/l\/CE relating to the protection of consumers in respect of distance contracts.<\/p><p>The <strong>supplier of the services or products<\/strong> is Carlo Caiazza, with legal headquarters at &#8220;Ma.co.it Srl Centro orafo &#8220;Il Tari&#8221; Mod. 87 81025 Marcianise (CE) Italy, email: <a href=\"mailto:info@macoit.it\">info@macoit.it<\/a> &#8211; Phone-Fax: +39 0823513627.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cf9f6d elementor-widget elementor-widget-spacer\" data-id=\"8cf9f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b08f668 elementor-widget elementor-widget-heading\" data-id=\"b08f668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Terms and conditions of returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90894ce elementor-widget elementor-widget-spacer\" data-id=\"90894ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15787c elementor-widget elementor-widget-text-editor\" data-id=\"c15787c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>According to article 5 of Legislative Decree 185 of 1999, the customer has the possibility to withdraw from the contract\/order stipulated on the Internet without incurring any penalty and without giving any explanation, in compliance with the conditions that follow.<\/p><p>The <strong>right of withdrawal does not apply<\/strong>:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>when the essential conditions of integrity of the good (box and\/or its content) are lacking<\/li><li>when the good and possible consumption materials have been used, even if only partially<\/li><li>when the external box and\/or the original inner packaging are missing<\/li><li>when the integral elements of the product (accessories, cables, manuals, parts) are missing<\/li><li>when the product is damaged for causes other than its transport<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0db93 elementor-widget elementor-widget-spacer\" data-id=\"1f0db93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f56ba elementor-widget elementor-widget-spacer\" data-id=\"d3f56ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7347ac elementor-widget elementor-widget-text-editor\" data-id=\"c7347ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In the cases mentioned above, Ma.co.it Srl will return the purchased good to the sender.<\/p><p>Customers who purchase with a VAT number may not exercise the right of withdrawal (by law).<\/p><p>In order to exercise the right of withdrawal, the customer will have to send a registered letter with return receipt requested to the address indicated below <strong>within 10 (ten) working days<\/strong> from the receipt of the products ordered. The Communication can also be sent, within the same term, by telegram, telex or fax, as long as it is confirmed by registered letter with return receipt requested within the following 48 hours.<\/p><p>The <strong>Communication will have to contain<\/strong>:<\/p><ol><li>the wish to avail oneself of the benefits granted by Legislative Decree N. 185 of 22 May 1999<\/li><li>the indication of the product or products for which one avails oneself of the right of withdrawal<\/li><li>the data of one&#8217;s checking account (in order for any amount paid to be credited back to one&#8217;s account).<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2fbd6 elementor-widget elementor-widget-template\" data-id=\"ce2fbd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"36896\" class=\"elementor elementor-36896\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63965c5f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"63965c5f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cb9c4a0\" data-id=\"3cb9c4a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e2d0305 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e2d0305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adb98cf elementor-widget elementor-widget-spacer\" data-id=\"adb98cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a217fb elementor-widget elementor-widget-text-editor\" data-id=\"6a217fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In order to obtain a refund for the amount paid, customers will have to send back the purchased products to the following address at their own expense:<\/p><p><strong>Ma.co.it Srl<\/strong><\/p><p>Centro orafo &#8220;Il Tari&#8221; Mod. 87<\/p><p>81025 Marcianise (CE)<\/p><p>Italy<\/p><p><a href=\"mailto:info@macoit.it\">info@macoit.it<\/a><\/p><p>Phone-Fax: +39 0823513627<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98dace7 elementor-widget elementor-widget-spacer\" data-id=\"98dace7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d33ce72 elementor-widget elementor-widget-text-editor\" data-id=\"d33ce72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>he items to be returned will have to be sent back <strong>within ten working days<\/strong> from the date of receipt of the goods through any carrier, forwarder or shipping company of the customer&#8217;s choice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02c63ca elementor-widget elementor-widget-spacer\" data-id=\"02c63ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef9a25 elementor-widget elementor-widget-heading\" data-id=\"6ef9a25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Method of refund of amount paid<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8010cd elementor-widget elementor-widget-spacer\" data-id=\"a8010cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a75131 elementor-widget elementor-widget-text-editor\" data-id=\"4a75131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ma.co.it Srl refund the amount paid by bank transfer (or other method of payment) in the least possible amount of time and in any case within 30 days from receipt of the written Communication.<br>The refund refers to the price of the product or products returned.<br>It is <strong>expressly understood<\/strong> that the expenses incurred to return the product to Ma.co.it Srl will have to be paid by the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccd82af elementor-widget elementor-widget-spacer\" data-id=\"ccd82af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ecc3e elementor-widget elementor-widget-text-editor\" data-id=\"c5ecc3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>From 1 September 2018, the cost for <strong>shipments to the islands will undergo an increase of \u20ac15.50 due to adjustments to the rates of the courier service.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Information for the consumer In accordance with Legislative Decree of 22 May 1999, n. 185 (in Official Journal, 21 June, n. 143). &#8211; Implementation of directive 9l\/l\/CE relating to the protection of consumers in respect of distance contracts. The supplier of the services or products is Carlo Caiazza, with legal headquarters at &#8220;Ma.co.it Srl Centro&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":980,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-63655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/pages\/63655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/comments?post=63655"}],"version-history":[{"count":2,"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/pages\/63655\/revisions"}],"predecessor-version":[{"id":68713,"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/pages\/63655\/revisions\/68713"}],"wp:attachment":[{"href":"https:\/\/tari-astucci.com\/en\/wp-json\/wp\/v2\/media?parent=63655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}